We're here for you...virtually 24/7
Our team is available by email, text or phone and do our very best to remain accessible to our patients when they need us. That being said, we too take showers, sleep at night and occasionally lose our phone in the couch cushions, so if you have a true medical emergency, please call 911. For everything else, please review how best to reach us below.
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Clinic hours:
Mon-Thur 9am-5pm Friday 9am-noon |
Lab Results
- ALL lab and test results will be emailed to patients once results have been reviewed by your physician.
- If you haven't received results with 1 week, please CHECK YOUR SPAM FOLDER. If not found, please reach out to your physician.
- PRO-TIP: results may come from a strange-looking email address that is generated by our EMR. SAVE THIS EMAIL to your address book to prevent it from being filtered as spam in the future. **SEE BELOW FOR MORE SPECIFICS ON HOW TO SET UP YOUR EMAIL**
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NON-urgent needs (general questions, records request, form completion)
NON-urgent medical concerns
Prescription refills
Medications can be picked up during regular business hours OR we are happy to leave in our lockbox for after-hours pick-up OR mailed directly to you (shipping fees apply). Appointments
Billing questions
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URGENT medical needs DURING clinic hours
URGENT medical needs AFTER clinic hours
A word on TEXTING
Please save texting for urgent, after-hours needs ONLY. If immediate reply needed - CALL your doctor directly. We don’t mind, really! For a life-threatening emergency, always call 911 |
HOW TO AVOID IMPORTANT EMAILS GOING TO JUNK
Email providers such as gmail, yahoo, mac, hotmail, etc make it their top priority to protect their customers from malicious spam mail, which we are all very thankful for. Occasionally these spam filters set up to protect us, also prevent email we’d like to receive from being delivered to our inboxes or worse not delivered at all!
In order to ensure our emails get straight to your inbox and not your junk mail please add @atlasmd.mail email to your SAFE SENDERS LIST.
If you are unsure how to do this, there are some instructions below that may assist depending on your email platform. If you’re still unsure there should be a simple search area on your email – type in safe sender list and hit enter and it should show you how to do it as well. Hopefully the information below will point you in the right direction
Additional tips for :
a) Gmail Email Account
- In the search bar at the top of the page, click the downward arrow for more options
- In the “From” field, enter @atlasmd.email
- Click “Create filter with this search” at the bottom of this dropdown window
- Choose “Never send it to Spam”
- Click “Create filter”
b) Mac Email Account
- From your inbox, open an email from the Sender (look in junk folder).
- In the “From” line, click on "Dr..." to bring up an options box.
- Choose “Add to Contact” from the dropdown menu.
c) Outlook (Windows Live Hotmail) Email Account
- Log in and click the “Settings” icon at the upper right-hand corner of the page. Choose “More Mail Settings” option.
- Under “Preventing junk email” section, click “Domain to mark as safe”.
- Click “Safe senders”.
- In the “Sender or domain to mark as safe” field, enter @atlasmd.email and click “Add to list”
d) Yahoo Email Account
- Log in and click the “Settings” icon at the upper right-hand corner of the page. Click “Settings”.
- Under “Filters” section, click “Add”.
- In the “Sender” field, enter @atlasmd.email under “Then deliver the email to the following folder” field, choose “Inbox” and click “Save”.
e) Other Email Account
- Click “Options”.
- Click “Safe senders”.
- Add @atlasmd.email to the safe senders list and click “Confirm”.
Email providers such as gmail, yahoo, mac, hotmail, etc make it their top priority to protect their customers from malicious spam mail, which we are all very thankful for. Occasionally these spam filters set up to protect us, also prevent email we’d like to receive from being delivered to our inboxes or worse not delivered at all!
In order to ensure our emails get straight to your inbox and not your junk mail please add @atlasmd.mail email to your SAFE SENDERS LIST.
If you are unsure how to do this, there are some instructions below that may assist depending on your email platform. If you’re still unsure there should be a simple search area on your email – type in safe sender list and hit enter and it should show you how to do it as well. Hopefully the information below will point you in the right direction
Additional tips for :
a) Gmail Email Account
- In the search bar at the top of the page, click the downward arrow for more options
- In the “From” field, enter @atlasmd.email
- Click “Create filter with this search” at the bottom of this dropdown window
- Choose “Never send it to Spam”
- Click “Create filter”
b) Mac Email Account
- From your inbox, open an email from the Sender (look in junk folder).
- In the “From” line, click on "Dr..." to bring up an options box.
- Choose “Add to Contact” from the dropdown menu.
c) Outlook (Windows Live Hotmail) Email Account
- Log in and click the “Settings” icon at the upper right-hand corner of the page. Choose “More Mail Settings” option.
- Under “Preventing junk email” section, click “Domain to mark as safe”.
- Click “Safe senders”.
- In the “Sender or domain to mark as safe” field, enter @atlasmd.email and click “Add to list”
d) Yahoo Email Account
- Log in and click the “Settings” icon at the upper right-hand corner of the page. Click “Settings”.
- Under “Filters” section, click “Add”.
- In the “Sender” field, enter @atlasmd.email under “Then deliver the email to the following folder” field, choose “Inbox” and click “Save”.
e) Other Email Account
- Click “Options”.
- Click “Safe senders”.
- Add @atlasmd.email to the safe senders list and click “Confirm”.
